Incoming call

To answer an incoming call, the greeting is:

“Good Morning/Afternoon, this is the Professional Exchange. This is (your name) how may I help you?”

To transfer an incoming call:

• Flash
• Last 2 digits (Extension)
• Hang up

To transfer a call to the Exchange:

• Flash
• 9
• Phone #
• Hang up

To retrieve a call:

• *
• Flash