====== Incoming call ======

To answer an incoming call, the greeting is:

“Good Morning/Afternoon, this is the Professional Exchange. This is (your name) how may I help you?”

To transfer an incoming call:

  * Flash
  * Last 2 digits (Extension)
  * Hang up

To transfer a call to the __Exchange__:

  * Flash
  * 9
  * Phone #
  * Hang up

To retrieve a call:

  * *
  * Flash