Call Cascading

Are you the type of person who never stands still? If so, Call Cascading is what you have been looking for. This option works similarly to Express Delivery, however you can have PESC program your message delivery to numerous destinations until you are reached. For instance, you can have your voicemail reach you for a message at the office. If you are not at the office, it will try your cell phone. If you are not on your cell phone, it will try you at home. This feature is programmed entirely by PESC. You will need to provide PESC with a list of numbers, in order, and it is automatically activated on your account. You will never have to call into your voicemail box to activate it AND will have your messages delivered to you in a timely manner. If one of your numbers changes simply call PESC and let us know and we will make the changes for you.

Change Temporary Status Information

The temporary status information option informs your callers of your location or availability. For example, if you are in a meeting and would like your callers to know that you will not be available until the meeting has ended, your callers will be made aware of your availability simply by programming your voicemail box with an option number that will be provided by PESC. Once your availability has returned to it's normal status, you can remove your temporary status. Call PESC to obtain a list of temporary status' and to program the options that will fit your schedule. This feature can be used with your standard voice mail, but works most effectively with "Follow Me".

Contact Numbers

If you are on the go, work out of your home, or simply want an easy way for your callers to contact you, using a PESC contact number is perfect for you. With a contact number from PESC, you have one number that you can give to all of your clients. Use this in conjunction with Follow Me and you have a simulated office. Your caller will never know that you are not in an office. Your contact number can either be in the 559 area code, or an 800 number.

Express Delivery

When a voicemail message is left in your box, you can automatically be notified that you have a message pending by having PESC program your voicemail box to call you at a specified phone number. Three attempts can be made at intervals that you set (i.e., 2 minutes). If the message is not received by you in a total amount of time (i.e., 10 minutes), it will call you one last time. This will ensure that you receive your messages in a timely manner, while saving you time, because you will no longer make calls to retrieve voice messages when you do not have any. Just contact PESC and let them know that you would like "Express Delivery" and the phone number that you would like it to reach you at, and PESC will do the rest!

Follow Me Feature

Follow Me allows live callers to "follow" you to specified locations, if you would like the chance to speak with the caller prior to your voicemail picking up. For instance, if you are going to be out of town for the day, and you want to be able to talk to your callers, you could forward your lines to your voicemail box, activate Follow Me, and the calls would be transferred to your cell phone, prior to your voicemail picking up. This would enable you to work, business as usual, while not in the office. You can choose up to 7 option status', simply by entering a number once in your voicemail options. This is a simple way for you to make it easy for your callers to contact you, while only giving them one number.

Message Distribution

When using Message Distribution, you will be able to distribute calls from one voicemail account to other voicemail boxes. This would prove beneficial if messages need to be sent to all sales representatives, technical support, administrators, etc.. Messages can also copied into only one box, if needed. This will reduce the amount of time that you will have to spend conversing with your colleagues over a call that you have received, because they have already heard it! It's simple to set up! Just call your PESC representative and they will do it for you today!

Return Receipt

When you send a message to another voicemail box, wouldn't it be great to get a confirmation that it has been listened to? With Return Receipt, that is exactly what you will get! When you send a message to one or more boxes, your box will notify you when a message has been listened to. If the message was sent to more than one box, your box will inform you of who has listened and who hasn't. This is a great feature when you are dealing with time sensitive messages. It is an easy feature to operate. Call PESC for more information!

Transcription

If you would like the convenience of having your voicemail messages typed and delivered to your alpha-numeric pager, cell phone or FAX, this is a service that you should take advantage of. Voice mail transcription sends voice mail messages directly to our operators who play the message, transcribe it and then send it to you. You will never have to wonder if your voice messages need immediate attention! The voice messages are saved on the system for three days before being purged, so you have the chance to review them. (Each operator adheres to PESC's very strict confidentiality policy and will keep confidential all messages transcribed.) This is a great way to have a quick reference to each call that has come in throughout the day without having to call into your voicemail box and writing it down yourself. This option is easily activated by contacting PESC.