News - News
Bad Days, Burnout, and Mental Health Struggles: Understand the Difference
Published Fri, 11/12/2021 - 17:00
How to Build a QA Form for Call Center Monitoring
Published Fri, 11/12/2021 - 05:00
When you consider the value consumers place on customer service, it’s easy to see why call quality monitoring is an integral part of call centre workflow. You might even say it is the lifeblood of a call centre operation.
Can We Engineer More Inclusive Customer Service
Published Thu, 11/11/2021 - 05:00
Kezia Downing at Talkdesk explores if we can engineer more inclusive customer service with next-gen AI voice assistants.
Take Off the Blinders – Your Customers Have Already Engaged
Published Thu, 11/11/2021 - 05:00
Tamsin Dollin at NICE CXone explains how your customers have already engaged with your business before engaging your contact center
I bought a new “assemble-it-yourself” desk and chair last month to better accommodate my work-from-home lifestyle. Sitting on a dining room chair all day was taking its toll on my back.
