Greg Miller at Talkdesk explains how digital technology has given consumers more choices than ever before, and with those choices have come growing expectations for a superior customer experience.
News - Call Center
How Gamification Can Help Call Centres Operate More Efficiently
Published Tue, 10/19/2021 - 17:00
At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better.
Top 5 Call Center Performance Metrics for Managers and Agents
Published Mon, 10/18/2021 - 05:00
Talkdesk’s Shauna Geraghty explores the main call centre performance metrics to be monitored by agents and managers.
How to Unify Your Staff in Polarized Times
Published Sun, 10/17/2021 - 17:00
Political divides are starker than ever in the United States. That puts association leaders in a position to lead not just their staffs but their industries.
