24/7 Answering

Live telephone answering service, is the best way to present a professional image to your callers. Twenty-four hour, live answering is the only choice for many of our clients and, for some, there is simply no substitute. A friendly and caring voice on the line is reassuring for many callers, particularly for those in an urgent or stressful situation. For those in an emergency situation looking for immediate help, welcome the idea of speaking directly to a live operator without the hassle of pushing buttons. Our team of courteous and skilled operators will answer in your company name and will represent you as if it were their own. Experienced full-time supervisors monitor our live operations, and back-up staff is always on call to ensure the quality of service that our reputation was built on. We can customize a rate package to fit your needs. We have rates for high or low call volume users as well as packages to fit every budget.
You may call us at 1-800-835-3924

Emergency Dispatch

Providing customers with assistance in emergencies is a priority for many businesses. We will determine the nature of the emergency and act promptly to contact you with all the vital information according to your pre-established instructions.

Message Delivery Options

The Exchange provides more message delivery options than anyone else, including Fax, E-Mail, Voice Mail, Digital Pagers, Alpha Pagers or Digital Wireless Phones.

Night And Weekend Service

Many businesses are fully staffed during the day, but need call coverage after hours for emergencies or for just routine business. The Exchange not only takes your call, but relays it to you immediately according to your pre-established instructions.

Normal Business Hours

For our clients who need calls answered during normal business hours, we provide the 'front office' impression that your callers deserve. We have the ability to seamlessly patch calls through to your office. Should you decide to hold the call, we can take a name and number and FAX the message to you. (please see Message Delivery Options below for additional delivery options)

Overflow Answering

When your incoming calls exceed the number of people available to answer them during business hours, your options are limited. You can either increase your staffing (including your office space, telephone capacity and fixed assets), make callers wait even longer to talk to someone, or you can explore outsourcing to the Exchange. The overflow of calls will be professionally answered at a fraction of the cost, while increasing customer satisfaction. Now the telephone calls you've been missing can be answered using our call overflow handling service. Your calls will automatically come to the Exchange when your lines are busy, not being answered promptly, or when your office is closed, we can answer. Low monthly charges and setup fees.

On Call Rotation

We will contact your on-call staff according to your instructions and escalate calls as needed. If on-call duties rotate among you staff, no problem! We will maintain your monthly On-Call and even contact you when it's time to update the schedule. This is a standard service that's FREE of charge with every answering plan at the Exchange.